This study examines users’ satisfaction with piped water system for arsenic-free safe water and also examines the management mechanism of rural piped water systems. Data were collected in October 2004 using structured questionnaire from 106 households in Sonargaon, 140 households in Barura, 98 households in Daudkandi, and 100 households in Godagari upazila. All the households who were using piped water during the survey were included in the study.

The findings show that almost all the users were satisfied with the piped water system. About 86% of the users were paying monthly water bills on regular basis while more than 50% of the users had good economic status. Majority of those who were irregular in paying their bills claimed to be of poor economic status. The findings are expected to help design the programme of BRAC rural piped water supply system in Bangladesh.